Basis of the Policy: Future Tech strictly follows international standards, local laws, and the warranty policies set by the Bangladesh Computer Samity (BCS) for every product.

Definition and Role of Warranty: A warranty is a legal contract between the buyer and the seller, where the responsibility of repairing or replacing a defective product lies with the importer. Future Tech acts as a bridge between the buyer and the original manufacturer.

Service Procedure: Customers in Dhaka can avail of warranty services directly by visiting the service center, while customers outside Dhaka can send their products via courier.

Prompt Service: For its own imported products, Future Tech provides swift warranty services and, in many cases, offers instant product replacement facilities.

Applicability: Not all products come with a warranty. This facility is only valid for products for which the original manufacturer has declared a warranty.

Laptops, Batteries, and Adapters: Although the warranty for laptops varies from 1 to 3 years depending on the model, a maximum 1-year warranty will always apply to batteries and adapters.

Fault Rectification: If a problem occurs with a product while under warranty, it will be fixed through repair or replaced with a new product, depending on the product type.

Alternative Product Provision: If a specific model is out of stock, Future Tech may replace it with a product of an equivalent standard from another brand.

Price Adjustment and Upgraded Models: If repair or providing an equivalent product is not possible, the customer can choose to upgrade to a better model by adjusting the additional price or depreciation value.

Refund: If neither repair nor replacement is possible, the product’s value may be refunded after calculating the usage-related depreciation.

Data and Software Security: Future Tech will not bear any responsibility if any software or important data is lost during the warranty or servicing period. Keeping a data backup is the customer’s own responsibility.

Service Timeframe: It generally takes 5 to 40 days to complete servicing. This timeframe may extend if necessary parts need to be imported from abroad.

Parts Replacement: In most cases, defective products are not repaired; instead, the damaged portion is replaced with new parts (which are imported from abroad).

Software and OS: Any customized software setup or operating system (Windows, etc.) provided at the time of sale is not covered under warranty.

Lifetime Warranty: Lifetime warranty does not mean the product will last forever; rather, this facility is available as long as the product is current in the market (maximum 2 years, according to BCS policy). The warranty will no longer be valid once the product’s production is discontinued (End of Life/EOL).

Additional Service Charges: For any repairs outside the warranty, Future Tech will charge a designated fee, which will be applied with the customer’s consent.

Procurement of Parts: In the case of a service warranty, if any parts are needed, the customer must provide them or procure them from Future Tech upon advance payment.

Free Tuning Risks: Future Tech will not take responsibility for any new issues that arise during free software or hardware tuning, regardless of whether the product is under warranty or not.

Monitor Dead Pixels: A warranty claim for a monitor can only be made if there are at least 3 or more dead pixels visible on the screen.

Box Preservation: Bringing the original product box is mandatory to avail of the warranty facility.